Frequantly Asked Questions

Most phone screen repairs and battery replacements are done in 30–60 minutes. Complex issues, like motherboard or PS5 HDMI port repairs, may take 1–2 days.

We do not guarantee data recovery, but we take care to avoid data loss. In some cases, we can suggest data recovery options.

Absolutely. We respect your privacy and only access files if necessary for diagnosis, with your permission.

The Fixit USA repair process begins with a fast diagnostic evaluation to identify the exact issue affecting your PS5, Xbox, or Nintendo Switch. Once diagnosed, we provide an upfront quote, perform the repair using OEM-quality parts, and complete a full functionality test including video output, cooling performance, system stability, and controller connectivity before returning the console to you. Most repairs are completed the same day.

Our diagnostics combine professional testing equipment, microscope inspection, thermal analysis, and firmware checks. We test HDMI ports, USB-C ports, power rails, cooling systems, storage devices, and software integrity. This ensures we locate the exact failure whether it’s hardware, software, or a motherboard component saving the customer time and unnecessary costs.

No appointment is required. Simply bring your console to Fixit USA during business hours. We perform on the spot diagnostics and provide immediate turnaround estimates. Walk-ins are welcome for all console repairs, including PS5 HDMI ports, Xbox “No Signal” issues, and Switch charging port repairs.

We use only OEM or better-grade components, industrial micro-soldering tools, and proper flux/heat profiles for motherboard work. Our team also cleans dust, replaces thermal paste when needed, and checks for hidden faults that could cause future failures. This approach ensures long term durability and reduces repeat issues.

Depending on the issue, Fixit USA may update system firmware, rebuild corrupted software, optimize storage, replace failing fans, or apply fresh thermal paste. These added services improve overall performance, prevent overheating, and extend your console’s lifespan all at no additional cost unless a major component needs replacement.

Most repairs, such as HDMI ports, power issues, USB-C charging ports, and controller drift, are completed same day or next day. Complex motherboard repairs or severe liquid damage may take longer, but we always give an accurate, transparent timeframe before beginning work.

We immediately notify the customer with a detailed explanation and photos if needed. No additional work is performed without approval. Our step by step communication ensures transparency, so you’re never surprised by unexpected charges.

Yes. All game console repairs include a Fixit USA warranty, covering both parts and labor. The length of the warranty varies based on repair type (e.g., HDMI port replacements, charging ports, fan replacements). This guarantees peace of mind and ensures your system remains in top condition.

In most cases, yes. Fixit USA prioritizes data retention whenever possible. For issues involving software corruption, failing hard drives, or power related failures, we take extra steps to protect game saves, profiles, and user data throughout the repair process.

We perform a full teardown, cleaning, and board level inspection under a microscope. Corrosion is removed, damaged components are replaced, and system integrity is tested. Even consoles with severe liquid damage often can be restored with our micro soldering process.

Absolutely. All consoles are stored in a secure, climate controlled environment. Each device is tagged, logged, and placed in a designated storage area. We treat every console with the same care as high value electronics in a professional engineering lab.