REFUND & RETURNS POLICY (SALES)
Effective Date: 7/17/2025
Return Window:
Eligible items may be returned within 14 calendar days of purchase (or delivery) for a refund.
Condition Requirement (“Same Condition”):
- All personal accounts/locks removed (e.g., iCloud/Find My OFF; Google FRP/MDM removed; passcodes disabled).
- No new cosmetic damage (no cracks, dents, deep scratches, missing parts).
- Functionally the same as sold, including all features that worked at sale.
- Include original accessories/packaging/documentation (if provided at sale).
- Proof of purchase is required.
Restocking Fees:
- Devices priced over $45.00 (pre-tax): $25.00 restocking fee.
- Accessories: 25% restocking fee.
- Devices priced $45.00 or less: no restocking fee.
Restocking fees do not apply to returns confirmed by Fixit USA LLC as defective on arrival (excludes damage/misuse).
Not Refundable:
- Labor/diagnostic fees and software-only services (e.g., data recovery attempts, unlocks) once performed.
- Items damaged after sale, with signs of tampering, or missing parts.
- Special orders/customized items if disclosed as non-returnable at purchase.
Refund Method & Timing:
Approved refunds are issued to the original payment method after inspection. Please allow 3–5 business days for inspection/processing once the item is received by Fixit USA LLC.
RETURN PROCESS
- Bring the item and proof of purchase to Fixit USA LLC within 14 days.
- Remove all accounts/locks and back up your data.
- We inspect for eligibility (same condition/functionality).
- If approved, we process the refund less any applicable restocking fee.
To request a refund or initiate a return, please contact: