Your Questions, Answered
Frequantly Asked Questions
Got questions about phone repairs, parts, or our services? Find clear and simple answers to the most common questions customers ask.
General Repair Questions
What devices do you repair?
We repair all major brands of smartphones, tablets, laptops, gaming consoles (PS5, Xbox, Nintendo Switch), and smartwatches. From broken screens to HDMI port issues, we handle it all.
Do you repair iPhones and Samsung devices?
Yes. iPhone and Samsung phone repairs are our most popular services, including screen replacements, battery changes, charging port fixes, and back glass repairs.
Can you fix water-damaged devices?
Yes. Bring your device as soon as possible. Water damage repairs require special cleaning and diagnostics.
Do you use original or high-quality replacement parts?
We use OEM-grade parts or the highest quality available to ensure your device works like new.
Service Process
How long does a typical repair take?
Most phone screen repairs and battery replacements are done in 30–60 minutes. Complex issues, like motherboard or PS5 HDMI port repairs, may take 1–2 days.
Can you recover my data?
We do not guarantee data recovery, but we take care to avoid data loss. In some cases, we can suggest data recovery options.
Is my data safe during repair?
Absolutely. We respect your privacy and only access files if necessary for diagnosis, with your permission.
Pricing & Estimates
How much does phone repair cost?
Costs vary by model and damage. For example, screen repairs, battery replacements, and HDMI port repairs range from affordable local pricing to more complex cases. We always provide a quote before starting. Contact us online or call 765-267-1829 get a quote.
Do you charge for diagnostics?
No. Diagnostics are free for most devices.
Do you price match other repair shops?
We aim to offer fair pricing. If you find a better local quote, let us know and we’ll try to work with you.
Appointments, Walk-ins & Mail-in Repairs
Do I need an appointment?
Walk-ins are welcome, but appointments guarantee faster service.
Do you offer mail-in repairs?
Yes! Mail us your phone, console, or device. We provide safe shipping instructions and a fast turnaround.
How long does a mail-in repair take?
Typically 2–4 business days after we receive your device.
Console and Gaming Repairs
Yes, we repair PS5, Xbox, and Nintendo Switch consoles. This includes HDMI ports, power issues, overheating problems, and more.
It depends on the damage. Local repairs are usually more affordable than manufacturer service. Learn more on our blog.
Warranty & Quality Assurance
Do you provide a warranty?
Yes. Most repairs come with a limited parts and labor warranty.
What if my device has the same problem again?
If the issue is related to our repair and within the warranty period, we’ll fix it again at no cost.
Selling Your Device
Can I sell my phone, tablet, or laptop to Fixit USA?
Yes! We buy devices in good or damaged condition. Get a quote online or bring your device to our store.
Do you accept trade-ins?
Yes. Trade in your old phone and get cash or credit toward future repairs.
Store Information
We accept cash, debit cards, credit cards, and contactless payment options.
We are located at 509 S Scatterfield Rd, Anderson, IN 46012, United States, and we also offer mail-in services for customers nationwide.
Yes, free customer parking is available.
Still have questions? Contact us or call 765-267-1829 and we’ll be happy to help. Our 4.8-star Google rating with 300+ reviews shows why customers trust us for repairs and device sales.